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Terms & Conditions

Last Updated: October 2026

 1. Acceptance of These Terms
By accessing Ironjaw's website, requesting cybersecurity consulting services, or engaging in any work with Ironjaw Cybersecurity LLC, you agree to be bound by these Terms and Conditions. If you do not agree, you are prohibited from using our services.

2. What Ironjaw Provides
Ironjaw is a cybersecurity advisory firm. We provide strategic guidance, security assessments, and recommendations to help small businesses improve their security posture. Our services include:
  • Cybersecurity advisory and strategic consulting
  •  Non-invasive security reviews and assessments
  • Security tool and vendor evaluation and recommendations
  • Procurement assistance and vendor liaison services
  • Guidance on implementing security best practices

All services are provided under a written Statement of Work (SOW). No obligation exists until an SOW is signed by both parties.

3. What Ironjaw Does NOT Provide (Excluded Services)

To be clear about what we do not do: Ironjaw is not a Managed Service Provider (MSP), Security Operations Center (SOC), or Network Operations Center (NOC). We do not provide:
 
  • Implementation, installation, or deployment of tools or systems
  • Direct configuration, tuning, or customization of your systems
  • 24/7 monitoring, surveillance, or active security operations
  • Technical support or help desk services
  • Incident response, digital forensics, or breach remediation
  • Certification of regulatory compliance (PCI-DSS, HIPAA, GLBA, etc.)
  • Any "hands-on-keyboard" operational services unless expressly stated in your SOW

4. Your Responsibilities as a Client
You agree to:
  • Have a qualified representative (business owner or authorized decision-maker) present during all service sessions
  • Provide accurate, complete, and timely information needed to perform the services
  • Implement any recommendations you choose to follow. You are responsible for all implementation, configuration, and outcomes
  • Obtain and maintain your own technical support, implementation resources, and monitoring services from qualified providers

Ensure your use of any tools or services complies with all applicable laws and vendor terms


​5. Fees and Expenses
Fees for services are outlined in your Statement of Work and are due before services are performed. All fees are non-refundable once services have been initiated. Expenses (travel, materials, etc.) will be pre-approved in writing and invoiced separately. You are responsible for all applicable sales tax and other government taxes.


6. Intellectual Property
You own all information you provide to Ironjaw. Ironjaw owns all methodologies, tools, templates, and knowhow we develop and use. Reports and recommendations we deliver are yours to keep and use. However, Ironjaw may use general insights and knowledge gained from engagements (without disclosing your specific information) to improve our services for other clients.

7. Confidentiality
We will protect your confidential business information and do not collect or store passwords, financial data, or personal information except as necessary to perform our services. Payment information is processed through third-party providers and is not stored by Ironjaw. We will not disclose the details of your engagement or findings without your written permission, except as required by law or to report suspected unlawful activity.

8. Warranties and Disclaimers
What we warrant:
  • We will perform our services in a professional, competent manner by qualified personnel
  • ​We will comply with all applicable laws

What we do NOT warrant:
  • That our recommendations will prevent all security breaches, data loss, or cyber attacks. Cybersecurity risks cannot be entirely eliminated.
  • That any tool or service we recommend will work perfectly or is suitable for your specific needs 
  • hat your systems, networks, or data will be secure or immune from compromise 
  • That our services or any tools we recommend are error-free or guaranteed to detect all threats

Our services are provided on an "as is" basis without other warranties. Our recommendations are advisory only, based on the information you provide and industry best practices at the time of our engagement

9. Limitation of Liability
To the maximum extent permitted by law, Ironjaw is not liable for:
  • Loss of profits, revenue, data, or business opportunities
  • Indirect, incidental, special, or consequential damages of any kind
  • Security incidents, data breaches, or system outages
  • Any excluded services listed above Ironjaw's total liability for any claim related to our services will not exceed the total amount you paid us for the engagement during the 12 months before the incident.

​Ironjaw's total liability for any claim related to our services will not exceed the total amount you paid us for the engagement during the 12 months before the incident.
 
10. Termination
Either party may terminate an engagement with 30 days' written notice. If Ironjaw terminates, you may request a refund of any prepaid amounts for services not yet performed. Upon termination, we will return or destroy your confidential information as requested.

11. Governing Law and Dispute Resolution
These terms are governed by the laws of Tennessee. Any disputes will be resolved through good-faith discussion between the parties. If that fails, disputes will be resolved through binding arbitration in Hamilton County, Tennessee, under the rules of the American Arbitration Association. Both parties will share in the costs and attorney's fees of any arbitration.

12. Changes to These Terms
We may update these terms by changing the "Last Updated" date above. Your continued use of our services after updates means you accept the new terms. For ongoing engagements, the terms in effect when you signed your SOW will govern that engagement.

13. Contact Information
Questions about these terms? Contact us:
Ironjaw Cybersecurity LLC
379 2nd Ave, Dayton, TN 37321
(423)665-2198
legal@myironjaw.com

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