Refund Policy
A legal disclaimer
Because we dedicate our time and expertise immediately upon your purchase to prepare for and deliver our cybersecurity gap analysis, all sales are final.
No refunds will be issued for completed or no-show consulting sessions.
Rescheduling: We understand that schedules change.
You may reschedule your session without penalty by providing us with at least 24 hours' advance notice.
By purchasing our services, you acknowledge and agree to this no-refund policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.